Accessibility Statement

1. Commitment to Accessibility

Nexsy Ltd is committed to ensuring our AI-powered Learning Management System is accessible to all users, including students, educators, and administrators with disabilities. We believe that accessible education technology is essential to creating inclusive learning environments that enable every individual to reach their full educational potential.

Our platform is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, the UK Equality Act 2010, and the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. We continuously work to improve accessibility across all platform features, including our innovative AI-powered educational tools.

Contact Information:

Enquiries and Concerns: hi@nexsy.io
Address: 128 City Road, London, EC1V 2NX, United Kingdom

2. Accessibility Standards and Compliance

2.1 Web Content Accessibility Guidelines (WCAG) 2.1

Our platform aims to achieve WCAG 2.1 Level AA compliance across all core functionalities. This includes adherence to the four fundamental principles of accessible design: perceivable content that can be presented in different ways without losing meaning, operable interface components and navigation that users can interact with, understandable content and user interface operation, and robust content that assistive technologies can interpret.

We regularly conduct accessibility audits using both automated testing tools and manual evaluation with assistive technologies to ensure ongoing compliance and identify areas for improvement.

2.2 UK Equality Act 2010 Compliance

As a UK-based educational technology provider, we comply with the requirements of the Equality Act 2010 to make reasonable adjustments for users with disabilities. This includes providing alternative formats for content, ensuring compatibility with assistive technology, offering flexible interaction methods, and continually improving accessibility based on user feedback and needs.

2.3 Educational Accessibility Standards

Our educational focus requires enhanced accessibility considerations, including support for diverse learning needs and styles, compatibility with educational assistive technologies, alignment with Special Educational Needs and Disabilities (SEND) requirements, and integration with institutional accessibility policies and procedures.

3. Platform Accessibility Features

3.1 Visual Accessibility

Screen Reader Compatibility: Full compatibility with leading screen readers including JAWS, NVDA, and VoiceOver, with properly structured headings and navigation landmarks, comprehensive alternative text for images and visual content, and descriptive labels for form fields and interactive elements.

Visual Design: High contrast colour schemes meeting WCAG contrast ratio requirements, scalable text up to 200% without loss of functionality, clear visual hierarchy and consistent layout design, and customisable display options including dark mode and high contrast themes.

Content Presentation: Logical reading order for screen readers, descriptive link text and button labels, error identification and correction guidance, and visual focus indicators for keyboard navigation.

3.2 Motor and Mobility Accessibility

Keyboard Navigation: Ensure complete keyboard accessibility for all platform functions, maintain a logical tab order throughout the interface, provide visible focus indicators for all interactive elements, and implement keyboard shortcuts for frequently used actions.

Input Methods: Support for alternative input devices including switch navigation, voice recognition software, and head/eye tracking systems, with customisable interaction timeouts and multiple methods for completing common tasks.

Touch Interface: Accessible touch targets meeting minimum size requirements, support for assistive touch technologies, gesture alternatives for complex interactions, and compatibility with mobile accessibility features.

3.3 Cognitive and Learning Accessibility

Clear Communication: Plain language principles throughout the interface, consistent terminology and navigation patterns, clear instructions and error messages, and logical workflow design that reduces cognitive load.

Customisation Options: Personalised interface settings including font size and family preferences, colour and contrast adjustments, animation and autoplay controls, and simplified view options for reduced visual complexity.

Learning Support: Integration with Individual Learning Plans (ILP) for accessibility accommodations, flexible assessment formats and timing options, multimodal content presentation, and AI tutoring adapted for diverse learning needs.

3.4 Hearing and Audio Accessibility

Audio Content: Captions for all video content, transcripts for audio materials, visual alerts and notifications in addition to audio cues, and sign language interpretation support where available.

Communication Tools: Text-based alternatives for audio communication, visual indicators for system notifications, compatibility with hearing aids and assistive listening devices, and support for real-time text (RTT) communication.

4. AI System Accessibility

4.1 AI-Powered Educational Features

Lesson Planning Assistance: AI recommendations include accessibility considerations and suggestions, support for creating accessible educational content, integration with accessibility evaluation tools, and guidance for inclusive teaching practices.

Assessment and Grading: Flexible assessment formats accommodating different abilities, AI-assisted identification of accessibility barriers in assignments, alternative evaluation methods and criteria, and personalised feedback delivery options.

AI Tutoring Services: Adaptive communication styles matching user preferences, multimodal interaction options including text, audio, and visual responses, integration with assistive technologies, and personalised learning approaches for diverse needs.

4.2 Inclusive AI Design

Bias Prevention: Regular testing for accessibility-related bias in AI recommendations, inclusive training data reflecting diverse abilities and learning styles, continuous monitoring of AI outputs for discriminatory patterns, and proactive adjustment of algorithms to support equitable outcomes.

User Control: User control over AI personalisation settings, opt-out options for specific AI features, transparency in AI decision-making affecting accessibility accommodations, and human override capabilities for all AI recommendations.

5. Third-Party Integration Accessibility

5.1 External Service Standards

Our platform integrates with various third-party services, and we strive to ensure that these integrations meet accessibility standards. This includes Microsoft Teams and Zoom integration with accessibility features enabled, PayPal and Stripe payment processing with screen reader compatibility, SCORM Cloud content delivery with accessibility validation, and authentication services supporting assistive technologies.

5.2 Content and Resource Accessibility

Educational Content: Guidelines for creating accessible educational materials, automated accessibility checking for uploaded content, alternative format generation where technically possible, and support for accessible content creation tools.

Document Formats: Support for accessible PDF documents, HTML-based content with proper semantic structure, alternative formats for complex visual materials, and conversion tools for improving content accessibility.

6. User Support and Accommodations

6.1 Accessibility Support Services

Dedicated Support: Specialised accessibility support team available during UK business hours, priority technical support for accessibility-related issues, guidance on using platform features with assistive technologies, and personalised setup assistance for users with disabilities.

Training and Resources: Accessibility training materials for educators and administrators, user guides optimised for screen readers and other assistive technologies, video tutorials with captions and transcripts, and webinars focused on accessible education technology use.

6.2 Reasonable Adjustments

Individual Accommodations: Personalised platform configurations for specific accessibility needs, extended time limits for platform interactions where appropriate, alternative methods for completing platform tasks, and flexible assessment and submission options.

Institutional Support: Collaboration with educational institutions on accessibility requirements, integration with existing accessibility services and support systems, coordination with disability support offices, and alignment with institutional accessibility policies.

7. Testing and Quality Assurance

7.1 Accessibility Testing Methods

Automated Testing: Regular automated accessibility scans using industry-standard tools, continuous integration testing for accessibility regressions, comprehensive coverage of platform functionality, and automated reporting of accessibility issues.

Manual Testing: Human evaluation with assistive technologies, user testing with individuals with disabilities, expert accessibility reviews, and usability testing focused on accessibility barriers.

Real-World Validation: Testing with actual assistive technology users in educational contexts, feedback collection from users with diverse disabilities, collaboration with accessibility experts and advocates, and ongoing validation of accessibility improvements.

7.2 Continuous Improvement

Regular Audits: Quarterly comprehensive accessibility audits, annual third-party accessibility assessments, ongoing monitoring of user feedback and support requests, and systematic review of new features for accessibility compliance.

Issue Resolution: Rapid response to reported accessibility barriers, prioritised fixing of critical accessibility issues, transparent communication about improvement timelines, and proactive identification and prevention of accessibility problems.

8. Known Limitations and Planned Improvements

8.1 Current Limitations

We acknowledge that some platform features may have accessibility limitations, and we are actively working to address these issues. Known limitations include certain advanced data visualisation features that may not be fully screen reader accessible, some third-party integrated content that may not meet full accessibility standards, and complex interactive elements that may require enhanced keyboard navigation support.

8.2 Improvement Roadmap

Short-term Improvements (0-6 months): Enhanced keyboard navigation for complex interface elements, improved screen reader support for data tables and charts, additional customisation options for visual presentation, and expanded alternative text for AI-generated visual content.

Medium-term Improvements (6-12 months): Advanced personalisation options for cognitive accessibility, enhanced mobile accessibility features, improved integration with assistive technologies, and comprehensive accessibility training modules.

Long-term Goals (12+ months): AI-powered accessibility assistance and recommendations, advanced adaptive interfaces responding to user needs, cutting-edge assistive technology integration, and leadership in educational technology accessibility standards.

9. Feedback and Reporting

9.1 Accessibility Feedback

We actively encourage feedback about accessibility barriers and suggestions for improvement. Users can report accessibility issues through our dedicated accessibility email (hi@nexsy.io), online feedback forms available on the platform, telephone support for users who are unable to access digital reporting methods, and coordination with institutional disability support services.

9.2 Response Commitment

Acknowledgement: All accessibility feedback receives acknowledgement within 48 hours, with initial assessment of reported issues and a clear timeline for investigation and response.

Resolution: Critical accessibility barriers are prioritised for immediate attention, with regular updates provided on resolution progress and transparent communication about technical limitations and alternative solutions.

Follow-up: Conduct post-resolution follow-up to ensure the effectiveness of implemented solutions, maintain ongoing communication with users who report issues, and integrate feedback into continuous improvement processes.

10. Training and Awareness

10.1 Staff Training

All Nexsy staff receive accessibility awareness training, which includes understanding diverse disability experiences, technical knowledge of accessibility standards and tools, customer service skills for supporting users with disabilities, and ongoing professional development in accessibility best practices.

Development and design teams receive specialised training in accessible design principles, assistive technology compatibility, inclusive user experience design, and accessibility testing methodologies.

10.2 User Education

Educator Training: Guidance on creating accessible educational content, training on inclusive teaching practices with technology, support for accommodating diverse student needs, and resources for accessibility policy development.

Student Support: Training materials on using platform accessibility features, guidance on requesting accommodations and support, information about available assistive technology integrations, and peer support networks for accessibility collaboration.

11. Legal Compliance and Governance

11.1 Regulatory Compliance

Our accessibility programme ensures compliance with the UK Equality Act 2010 reasonable adjustment requirements, Public Sector Bodies accessibility regulations where applicable, WCAG 2.1 AA standards as referenced in UK legislation, and sector-specific educational accessibility requirements.

11.2 Accessibility Governance

Internal Oversight: Regular accessibility review meetings, executive sponsorship of accessibility initiatives, cross-functional accessibility working groups, and integration of accessibility considerations into all product development processes.

External Accountability: Annual accessibility statement updates, participation in accessibility audits and assessments, collaboration with disability rights organisations, and engagement with regulatory authorities on accessibility compliance.

12. Contact and Support Information

12.1 Accessibility Support

Primary Contact: hi@nexsy.io
Alternative Formats: Large print, Braille, audio, or electronic formats available upon request

12.2 Technical Support

General Technical Support: hi@nexsy.io
Assistive Technology Compatibility: hi@nexsy.io
Emergency Accessibility Issues: Priority support available through main support channels

12.3 External Resources

Accessibility Advice: Citizens Advice Bureau accessibility guidance
Disability Rights: Equality and Human Rights Commission (equalityhumanrights.com)
Technical Standards: W3C Web Accessibility Initiative (w3.org/WAI)

13. Document Accessibility

This accessibility statement is available in multiple formats, including HTML with proper semantic structure for screen readers, PDF with accessibility tags and navigation, large print version upon request, and an audio recording available through our support team.

The statement is reviewed and updated regularly to reflect platform improvements, regulatory changes, and user feedback. The most current version is always available through our platform and website.